Comprehensive Help Center & Help Desk Management
Leveraging Solutions from the Fortune 500 to Redefine Self-Service
RMS offers an extensive suite of Help Center and Help Desk services. From initially designing your Help Center to developing its self-serve resources and integrating them with your Help Desk operations, we've got you covered.
Working with RMS
Whether you're just starting to grow your enterprise or rapidly scaling it, you can trust RMS — guided by leadership that has worked with over 100 companies in the Fortune 500 — to build and manage your self-serve resources. We focus on ways to expedite inquiry and issue resolution, so you can focus on delivering for your clients and customers.
Our Focus
RMS aims to maximize the reach and impact of your self-serve resources. We leverage several years of content management experience to identify behaviors and tendencies of your target audience.
Our Approach
RMS considers a wide range of potential outcomes as your clients navigate to your self-serve resources.
Our Support
RMS commits to providing ongoing support as your services and your clients' needs change, for the entire life of your agreement with us.
Our Transparency
RMS will never raise your costs or fees without your consent.
Content Creation
RMS can create self-serve resources, after independently reviewing your current products/services or collaborating with your team. Such resources may include:
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Help Center articles
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Release notes
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User guides
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Internal training documents
UX & UI Design
RMS can leverage a content management system (e.g. Zendesk) to design the UX & UI of your self-serve resources. This work may include:
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Designing the structure of your Help Center
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Populating your Help Center with relevant sections and organizing content therein
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Integrating your content management system with other resources (e.g. support ticketing system, community forum)
Solution Automation
RMS can automate the delivery of solutions to address questions and concerns from your clients. This work may include:
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Setting up an automated interface (e.g. chatbot) to provide your clients with answers and direct them to next steps (e.g. corresponding via a support ticket) as needed
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Preparing easy-to-use resources for quick linking and referencing in client correspondence (e.g. within a support ticket)