AI-Driven Self-Service Management
Leveraging Solutions from the Fortune 500 to Redefine Self-Service
RMS leverages extensive experience with the Fortune 500 to deliver comprehensive self-service solutions — from initially designing a Help Center to developing its self-serve resources and integrating them with a dynamic chatbot, we've got you covered.
Working with RMS
Whether you're just starting to grow your enterprise or rapidly scaling it, you can trust RMS — guided by leadership that has worked with over 100 companies in the Fortune 500 — to strategically build, manage, and distribute your self-serve resources so that the right information reaches the right person at the right time. We focus on ways to expedite inquiry and issue resolution without a live agent, so that even as the moon rises, your team is covered.
Our Focus
RMS aims to maximize the reach and impact of your self-serve resources. As part of that process, we leverage several years of customer support and content management experience to identify service gaps that those resources are missing and then work to fill those gaps.
Our Approach
RMS considers a wide range of potential outcomes for your self-serve resources, whether they be hosted in a Help Center or presented through a chatbot.
Our Support
RMS commits to providing ongoing support as your business needs change, for the entire life of your agreement with us.
Our Transparency
RMS will never raise your costs or fees without your consent.
Content Creation
RMS can create self-serve resources for your products or services, which typically involves our comprehensive review and collaboration with your team. Such resources may include:
-
Help Center articles
-
Release notes
-
User guides
-
Internal training documents
Help Center Design
RMS can leverage a content management system (e.g. Zendesk) to design the UX and UI through which your self-serve resources would be presented. This work may include:
-
Designing the structure of a Help Center
-
Populating a Help Center with relevant sections and organizing content therein
-
Integrating a content management system with other resources (e.g. support ticketing system, community forum)
Solution Automation
RMS can automate the delivery of solutions to dynamically address questions and concerns from your clients and customers. This work may include:
-
Setting up an automated interface (e.g. chatbot) to provide answers and/or redirect to next steps (e.g. corresponding via a support ticket) if needed
-
Preparing easy-to-use resources for quick linking and referencing in correspondence (e.g. within a chatbot or support ticket)